Benchmark, Inc. and our subsidiaries and affiliates (“Benchmark Health”, “us”, “our”, or “we”) are committed to protecting the privacy of individuals, health care providers, patients, customers, and website visitors (“you” or “your”).
We created this Privacy Policy (the “Policy”) to inform you of our practices regarding the collection, use, and disclosure of your information when you (1) visit our website or use any of our online services (collectively, the “Online Services”), or (2) communicate with us outside of the Online Services, including via email and phone. Please read this Policy carefully to understand our policies and practices regarding your information and how we use and protect it.
Please note that the health information that we collect may be subject to the federal Health Insurance Portability and Accountability Act (“HIPAA”). We may collect, process, and handle protected health information (“PHI”) on behalf of our health care provider customers under the business associate agreements (BAAs) that are in place with those customers who are subject to HIPAA. Under those circumstances, such information will be subject to those health care provider’s notice of privacy practices.
Please see your health care provider’s notice for more information on how we handle PHI and your rights in regard to your PHI.
This Policy applies to all personal information obtained as a result of individuals using the Online Services and who contact us via phone or email, as well as personal information obtained from third parties.
While certain information we collect and use will be controlled by our health care provider customers pursuant to HIPAA and their respective notice of privacy practices, this Policy provides an overview of all of the information we may collect from or about you to ensure you have a full understanding of the scope of our information practices.
CHANGES TO THIS POLICY
The content of this Policy may change, so please check it from time to time. We reserve the right to amend this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updates on this website and update the Policy’s “Last Revised” date above.
WHAT TYPES OF INFORMATION WE COLLECT ABOUT YOU
We may collect several types of information from or about you, including:
- Information provided by you, such as contact and demographic information; payment information; email address, phone number, your signature, or your electronic signature; information you provide when you communicate with us, such as by text messaging or by completing a survey administered by us or a service provider acting on our behalf; information you may submit to inquire about or apply for a job with us (if you contact us, we may keep a record of that correspondence and any contact information provided); and medical or health information that you provide to us, such as when using our Online Services requesting a referral to a mental health professional.
- Information collected automatically as you use our Online Services, such as usage details, IP address, internet browser, operating system, session ID information, and which links you click when using our Online Services.
- Information provided by third parties, such as health care providers, insurance providers, which may include health information, such as treatment information; dates and times you visit the doctor, the hospital, or other health care facilities; government or commercial health plan identification numbers; and other relevant health care information.
HOW WE USE YOUR INFORMATION
We may use information that we collect about you or that you provide to us:
- in accordance with and to the extent permitted by our agreements with our customers and our customers’ notice of privacy practices for all applicable information subject to HIPAA;
- to provide you with our products and services;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, such as the Terms of Use to use the Online Services;
- to notify you about changes to our Online Services;
- to enable communications with you regarding our services through email, text message, and phone;
- to perform data analytics and support health care operations, as permitted by HIPAA (if applicable);
- all above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes;
- to fulfill any other purpose for which you provide your information and in any other way we may describe when you provide the information;
- to deidentify, aggregate, or otherwise anonymize your information to use for our own commercial purposes, such as performing internal analytics.
- to protect and secure our Online Services, assets, network, and business operations, to comply with legal requirements and enforce our rights, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal; and
- for any other purpose with your consent.
DISCLOSURE OF YOUR INFORMATION
We may disclose information that we collect about you, or that you provide directly to us:
- as you direct us and for other purposes that you specify;
- in accordance with and to the extent permitted by our agreements with our customers and our customers’ notice of privacy practices for all applicable information subject to HIPAA;
- to our related companies, subsidiaries, and affiliates;
- to third party service providers and to vendors we engage to perform functions on our behalf such as: auditing and accounting firms; professional services consultants; providers of analytics services; security vendors; IT vendors, including to deidentify, aggregate, or anonymize data on our behalf; and communications vendors (there are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply);
- to health care providers or others involved in providing care, including our provider referral network;
- to another entity or its affiliates or service providers in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction;
- to fulfill the purpose for which the information was collected and for which it was provided;
- for any other purpose disclosed by us when you provide the information; and
- with your consent.
We may also disclose your personal information:
- to comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
- to enforce or apply our Terms of Use and other agreements; and
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Benchmark Health, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may disclose aggregated and/or deidentified information about you that does not identify you or any other individual.
LINKS
The Online Services may contain links to third party websites. We are not responsible for the content or privacy practices of such other websites. We encourage our users to read the privacy statements of any other site or platform that collects your personal information.
CHILDREN UNDER THE AGE OF 13
Our Online Services, and other services we provide or offer, are not intended for children under 13 years of age. No one under age 13 may provide any information to us through use of the Online Services. We do not knowingly collect personal information from children under 13 unless we have verification of parental or guardian consent. If you are under 13, do not use or provide any information to us through the Online Services.
If we learn we have collected or received personal information from a child under 13 without verification of parental or guardian consent, we will delete that information. If you believe we might have any information from or about a child under 13 without parental or guardian consent, please contact us in one of the ways provided in the “Contacting Us” section, below.
HOW WE SECURE YOUR PERSONAL INFORMATION
Benchmark Health takes reasonable steps to keep personal information secure and to protect against the loss, misuse, or alteration of personal information. We also maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect the confidentiality, availability, and integrity of your information. The safety and security of your information also depends on you.
Where we have given you (or where you have chosen) a password for access to the Online Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Please be aware that email and text messages or information sent through other electronic means may not be secure. There are risks associated with unsecure communications that you should consider. These risks include (without limitation) that an unauthorized person may get access to these communications. By engaging us in unsecure communications, you agree to accept these risks and consent to receive unsecure communications in response from us.
USING THE ONLINE SERVICES OUTSIDE OF THE UNITED STATES
If you communicate with us or are accessing the Online Services outside of the United States, please be aware that your personal information and other information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country.
By using the Online Services or otherwise providing us your information, you understand that your personal information and other information may be transferred to our facilities in the United States and those third parties with whom we share it as described in this Policy.
DO NOT TRACK SIGNALS
We do not currently respond to a browser’s “do not track” signal. Other parties may collect personally identifiable information about your activities over time and across different websites when an individual uses our Online Services.
COOKIES AND OTHER TRACKING TECHNOLOGIES
The Online Services may use first-party and third-party “cookies” and other tracking technologies. These technologies are used for record-keeping purposes and sometimes to track information on the performance and use of the Online Services. Cookies are small files that a website places on a person’s hard drive through their web browser. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.
If you choose to refuse cookies, please note that certain aspects of the Online Services may not function properly as a result.
CONTACTING US
If you have questions regarding this Policy, you may contact us via email at: hello@benchmarkhealth.com