Your PCP referred you to Benchmark. Here's what happens next.

There may be a cost for your care. Your care is billed to your insurance like a regular medical visit. A bill is submitted one time per month under your primary care office, not from Benchmark directly. Depending on your plan, your usual cost sharing may apply: a copay, coinsurance, or a deductible, the same as other visits with your PCP. Many people pay little or nothing, but every plan is different.

You can find out how much you may have to pay, if anything. To do so, we recommend calling the member services number on your insurance card. Ask about coverage for Collaborative Care Management, a team-based program billed by your PCP, using these codes:

Your Advocate can also give you the billing information you need to check coverage and expected costs before services are billed.

Advocates are licensed mental health professionals or specially trained behavioral health care managers. Your Advocate is your main point of contact: they listen to your goals, provide practical support, help you find care that fits, and follow through with you as your needs change.

No, your Advocate isn't your therapist. Direct support from your Advocate is collaborative, practical, and goal-focused: goal setting, skills, and regular check-ins. Their care team connects you to the right in-network care (therapy, psychiatry, medication support, testing, intensive outpatient or partial hospitalization programs, and substance-use treatment) or non-clinical resources (community resources, peer support, etc.), helps you get in, and tracks that it's helping.

Your PCP referred you to Benchmark for additional support around your mental health needs. Once we processed the referral, we sent you a scheduling text. Use it to schedule your Needs Assessment, a 30-minute conversation with your Advocate about your goals and what's important to you.

The Needs Assessment is a 30-minute conversation with your Advocate about what's going on, what you'd like to be different, and what kind of support fits. We handle the logistics up front (including any insurance questions) so the conversation itself can be about you.

Come back. We'll find another; your Advocate already knows you and your story. You choose from the options you discuss together, and you can change course — to another therapist, prescriber, program, or care option — without starting over. And you'll have helped: when care falls short, we take that feedback to the provider directly, and it shapes where we send people next.

Yes, your information is protected under applicable health privacy laws, and used only to support your care. This public website does not ask you to submit patient health information.

Benchmark is currently available in Massachusetts and California through participating programs, and a PCP referral is required. Within those programs, we support people of any age or insurance and across levels of mental health or substance-use need.

Yes. Currently, a PCP referral is required. After we process your PCP's referral, we send you a text to schedule your Needs Assessment, a 30-minute conversation about your goals and needs.

Benchmark can coordinate urgent, crisis, and higher-level care, including intensive outpatient or partial hospital programs, but Benchmark is not an emergency service. Need immediate help? Call or text 988. If you are in immediate danger, call 911.